SHIPPED
Store OS
StoreOS is a complete point of sale application that improves customer engagement, streamlines staff operations, and increases sales through a unified cloud-based system
As a product designer, I collaborated with my colleague to build a point-of-sale system from scratch, creating a store OS to address both existing and emerging commerce challenges for businesses of all sizes.
Product
Store OS
Vertical
B2B, B2C, SupplyChain, E-commerce SaaS
My Role
Product Designer
Skills
Product strategy,
UX Design,
Product design,
Interactive prototyping,
User research & testing
Timeline
2023-2024
Introduction
What is Store OS ?
Fynd Store OS is a retail management platform designed to improve in-store experiences while streamlining operations and boosting sales. It includes inventory visibility, clienteling, self-checkouts, and integrated payment options. The platform offers seamless cross-selling, remote selling, and efficient order administration, as well as capabilities for employee incentives, analytics, and personalized customer experiences.
Product Context
Fynd Store OS is a robust retail management platform designed to address the modern demands of in-store operations by integrating mobility and advanced POS (Point of Sale) features. It focuses on delivering smooth customer interactions, increasing operational efficiency, and enabling adaptable retail experiences across physical stores, cross-channel and online stores
Retailers are bridging the gap between conventional in-store experiences and increasing digital expectations.
Retailers required tools to offer efficient, personalised service while streamlining processes.
Background
Retail environments increasingly require real-time responsiveness, data-driven decisions, and mobility from employees in order to service customers efficiently. Traditional point-of-sale systems lacked flexibility, resulting in gaps in inventory management, transaction speed, customer personalization, and operational accountability. The changing retail landscape required a unique solution to address these issues while combining omnichannel experiences and empowering retail associates and management.
Why we built from scratch
Mobility
A device-independent solution that allows employees to manage inventory, handle remote transactions, and assist customers beyond fixed POS locations.
Real-Time Insights
Live inventory, sales analytics, and customer preferences to optimize service and decision-making.
Customer-centric features
Tools for personalised recommendations, loyalty programs, and feedback collection to enhance satisfaction.
Optional Agility
Real-time control of promotions, flexible payment options, and omni-channel order handling.
Solution
Fynd Store OS provides both mobile and terminal POS systems to improve the store experience. The mobile POS allows sales associates to make transactions, monitor inventory, and assist customers from anywhere in the store, whilst the terminal POS quickly handles in-store payments. These systems work together to provide a smooth checkout experience, increasing customer happiness and operational efficiency by reducing wait times and allowing flexible, real-time sales and inventory management.
Key Features
Easy Checkout
Simplifies transactions with mobile POS for associates, terminal POS for in-store payments, and self-checkout systems to reduce queues, ensuring a fast and seamless checkout experience.
All in One-Platform
Manages product catalogs, real-time inventory, centralized order management, automated store reassignments, and easy integrations with existing systems, streamlining store operations and fulfillment.
Elevate Customer Experience
Enhances shopping with digital catalogs, personalized recommendations, saved carts, and multiple payment options, ensuring customers enjoy a seamless, personalized journey.
Streamlined Store Operations
improves sales tracking, hassle-free returns, promotions, in-app analytics, staff management, and cash management for efficient store performance and accountability.
Higher Sale and Growth
Boosts sales through cross-selling, upselling, distance selling via digital catalogs, and quick in-app support, fostering higher revenue generation and customer retention.
Final Design
Impact
Within 6 months of rolling out this version:
5000+
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Stores Powered
We have seen massive growth provided solution to store across country
120+
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Brands on FYND Store OS
We have seen numbered increased over time by brand adopting this solution for their businesses
5%-15%
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Additional contributions to store sales
We have seen impact on profitability of businesses by increasing in sales
1m 22sec
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Average self checkout time
One of milestone we achieved was quick self checkout process at its peak.
Constellation Design System